Last Updated: [08-07-2024]
Thank you for choosing Gitakart Digital. We are committed to providing quality services and ensuring client satisfaction. This Refund and Returns Policy outlines the conditions under which refunds are available for our services.
1. General Policy
Since Gitakart Digital offers digital services, software development, and customized solutions, refunds are generally not provided once the service has been initiated, completed, or delivered. However, under certain circumstances, partial or full refunds may be considered at our discretion, as outlined in this policy.
2. Eligibility for Refunds
Refund eligibility depends on the type of service and the stage of project completion:
- Pre-Project Stage: If you cancel the service before we begin work, you may be eligible for a full refund, minus any administrative or processing fees.
- During Project Stage: For ongoing projects that have not been completed, refunds may be considered based on the percentage of work completed. The amount of the refund will be proportional to the remaining project work and any costs incurred up to the point of cancellation.
- Completed Projects: Once a project is completed and delivered, refunds are generally not available.
3. Non-Refundable Services
The following services are non-refundable under any circumstances:
- Consultation fees
- Customized solutions and software developments once delivered
- Any third-party fees incurred during project execution, such as domain registration, hosting fees, or software licenses purchased on behalf of the client
- Monthly or annual subscriptions and retainer services after the initial setup or service period has begun
4. Client Satisfaction and Revision Policy
Gitakart Digital is committed to ensuring client satisfaction with our services. We provide revision opportunities as per the terms specified in the initial agreement or project proposal. If you are not satisfied with the results, please contact us, and we will work to address any concerns within the scope of the original agreement.
5. Process for Requesting a Refund
If you believe you are eligible for a refund under the terms outlined above, please follow these steps:
- Contact Us: Send an email to info@gitakart.in with your refund request, including:
- Your name and contact information
- Project or invoice number
- Reason for the refund request
- Any relevant details about the issue or concern
- Review and Response: Our team will review your request and respond within 7-10 business days.
- Resolution: If approved, we will initiate the refund process, and any applicable refunds will be issued using the original payment method.
6. Refund Processing Time
Once approved, please allow up to 14 business days for the refunded amount to be reflected in your account, depending on your financial institution’s processing times.
7. Changes to this Policy
Gitakart Digital reserves the right to modify this Refund and Returns Policy at any time. Any updates or changes will be posted on our website. Continued use of our services following any changes constitutes acceptance of the new policy terms.
8. Contact Us
If you have any questions regarding this Refund and Returns Policy, please reach out to us:
Gitakart Digital
Phone: +91 9749101117
Email: info@gitakart.in
Address:Durgapur, PIN 713213